FAQs
Frequently Asked Questions
Explore our FAQ section to find answers to common questions about our services, treatments, and clinic operations at Reform Clinics. Learn more about how we can help you restore your health and wellness through our multidisciplinary approach to care.
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Can I visit Reform Clinics without a referral from a doctor?
Yes, in Ontario, you do not need a referral to see a physiotherapist, chiropractor, or acupuncturist. However, some insurance providers may require a referral for coverage, so it's a good idea to check with your insurance company.
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Are your treatments covered by OHIP?
No, our treatments are not covered by OHIP. However, most of our services—including physiotherapy, chiropractic care, massage therapy, and acupuncture—are covered under extended health care benefits, as well as workplace injury(WSIB) and motor vehicle accident(MVA) claims. We offer direct billing to most major insurance providers to make the process easier for you.
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Do you offer virtual consultations or home care?
Yes! We offer virtual consultations for physiotherapy and chiropractic care, making our services accessible to everyone. Home care options are available for certain treatments based on your needs and treatment plan.
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Can I receive more than one type of therapy?
Yes. Many patients benefit from a combination of services such as physiotherapy and massage, or chiropractic and acupuncture. Our team often collaborates to create integrated care plans.
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Does Reform Clinics offer direct billing to insurance companies?
At Reform Clinics in Oakville, we offer direct billing to most major extended health benefit providers. If your plan supports direct billing, we process it on your behalf, which means in most cases you do not need to pay out of pocket and submit a claim yourself. Call us before your first visit and we will confirm your coverage.
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How do you handle insurance claims for motor vehicle accidents and WSIB cases?
At Reform Clinics, we manage all documentation, treatment authorization, and communication with insurers for MVA and WSIB cases. Our team is experienced in navigating the paperwork involved so that you can focus entirely on your recovery.
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How soon can I get an appointment at Reform Clinics?
At Reform Clinics, we make every effort to see new patients within one week of their first contact. For urgent cases, we maintain emergency availability and aim to accommodate within 24 to 48 hours.
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What happens at my first appointment?
At your first appointment at Reform Clinics in Oakville, you will receive a comprehensive assessment to understand your condition, identify contributing factors, and determine the most appropriate care. A personalized treatment plan is developed from that assessment, and our Health Liaison is involved to ensure you are connected with the right provider throughout your care.
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Do you treat patients of all ages at Reform Clinics?
At Reform Clinics, we treat patients across all life stages, including children, adults, and seniors. Our services include pediatric care and pelvic floor physiotherapy for prenatal and postnatal patients. If you are unsure whether we are the right fit for your family member's needs, give us a call and we will help guide you.
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What is the Health Liaison at Reform Clinics?
At Reform Clinics, the Health Liaison is a dedicated oversight role currently fulfilled by Dr. Iqbal. The Health Liaison monitors each patient's progress across all disciplines, ensures the care plan is on track, and makes sure patients are connected to the right provider at the right stage of their recovery. It is a role that most clinics do not have, and it is central to the coordinated care model at Reform Clinics.
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Does Reform Clinics offer a free consultation?
At Reform Clinics, we are happy to have a brief introductory conversation, in person or over the phone, to help you understand whether our care is a good fit for your needs. This is not a formal clinical assessment but a chance to ask questions and get oriented before committing to a full appointment.
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What are your clinic hours and when is the best time to book?
At Reform Clinics in Oakville, we offer extended weekday hours with availability from 5:30 PM onwards to accommodate patients coming directly from work. We also offer Saturday appointments. Our busiest times tend to be evenings and Saturdays, so we recommend booking in advance to secure your preferred time.
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What is the difference between chiropractic care at Reform Clinics and a traditional chiropractic office?
At Reform Clinics, Dr. Iqbal practices functional chiropractic care, which goes well beyond spinal adjustments. Treatment may include soft tissue therapy, medical acupuncture, Graston technique, exercise rehabilitation, and coordination with our physiotherapy and massage therapy team. Patients are frequently surprised to learn that conditions like shoulder pain, elbow injuries, and plantar fasciitis respond well to chiropractic care when approached with this broader clinical toolkit.
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What insurance providers does Reform Clinics work with?
At Reform Clinics in Oakville, we work with most major extended health benefit providers that allow direct billing. We also assist with automobile insurance claims for MVA patients and WSIB claims for workplace injuries. For specific coverage questions, call us directly and we will confirm your benefits before your first visit.
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Are your treatment rooms private?
At Reform Clinics, we offer private treatment rooms for patients receiving care that requires confidentiality, including pelvic floor physiotherapy assessments and other sensitive treatments. Please let us know when booking if privacy is a concern and we will ensure the right room is available for you.

Have More Questions? Contact Us Today!
Ready to start your journey towards better health? Book an appointment with us at Reform Clinics for Chiropractic Care, Physiotherapy, Custom Orthotics, or Shockwave Therapy. Our team of professionals is dedicated to providing you with personalized, effective treatments. Don't wait, take the first step towards pain relief and enhanced wellness today!
